• Article Type: General
• Product: Aleph
• Product Version: 21

Problem Symptoms:
The message "Requested item has a like copy on shelf" appears in the OPAC despite the fact that the requested item is (itself) available.
This message does not prevent the user from clicking on "Go" and proceeding with the request, but it may confuse them and make them think that the requested item is *not* available and that they need to request a different copy.

Cause:
Working as designed.

Resolution:
It has been decided that the message is not sufficiently confusing to warrant additional action on the part of Ex Libris.