Self-check: "Unable to loan/renew item" (with item process status)

• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
The message "Apply to loans desk - Unable to loan/renew item" appears at a self-check station when the item has an item processing status. (The user cannot acknowledge the alert as staff can at the Circ desk, so the alert is in effect a block.)

Cause:
The xxx50 tab_sip2_alert lacks a line with "N" in column 4 to prevent the alert from applying to items with this item process status.

Resolution:
Place the following line in tab_sip2_alert:

##### ## ##### N 00

and restart the sc_server.