Server failed to execute request ..." placing hold on item/bib with many items
- Article Type: General
- Product: Aleph
- Product Version: 21
Problem Symptoms:
* The more items a bib record has, the longer it takes to create a hold request on one of its items.
* If the bib has hundreds of items, the error "Server failed to execute request after 60 seconds" can occur.
Cause:
Uncertain.
Resolution:
In this particular case (since Title requests were not actually enabled at the site) commenting out the TITLE-REQ lines in ./xxx50/tab/tab_hold_request corrected the problem.
Additional Information
1. The following may be done to confirm that Title-request checking (or something else!) is taking the excessive time:
* enter the following on the command line and press Enter:
setenv check_hold_request Y
{See KB 22100 ("Verbose mode") for details}.
* restart the pc_server,
* perform a long-running hold request transaction,
* restart the pc_server,
* examine the pc_server log -- or send the log to Ex Libris Support.
2. Note: It would *seem* that check_hold_request_o / check_hold_request_p would be the problem (since they explicitly involve reading all of the other items for the bib), but in this case the problem was occurring even *without* "TITLE-REQ check_hold_request_o" / "TITLE-REQ check_hold_request_p".
Category: Circulation (500)
Subject: Items (500)
- Article last edited: 10/8/2013