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    Staff user incorrectly blocked for too many failed login attempts

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    With $alephe_tab/tab100/PASSWORD-FAIL-BLOCK=Y, users receive the message their account is blocked even though they have *not* had the three failed attempts which the tab100 header says are necessary to trigger this.


    When the block occurs, the System Librarian has to unblock the account:

    --> Staff Privileges
    --> Modify User
    --> Uncheck "Blocked" and blank out Blocked Reason.

    Additional Information

    When such a report is received,

    1. do this SQL:

    > s+ $pw_library

    SQL> select Z66_NO_FAIL from z66 where z66_rec_key like 'xxxxxxxx%';

    z66_no_fail should show "3" (or higher?).

    2. perform the following grep to see how many entries the user has in the pc_server log:

    grep -c XXXXX pc_server_nnnn.log <where XXXXX is the username>

    * This site chose to set PASSWORD-FAIL-BLOCK=N since they had had so many (incorrectly) blocked accounts.

    Category: Staff privileges (500)

    • Article last edited: 10/8/2013