• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
Sending a email from Aleph client results in the following error message:

Unable to find id : 530 : smtp server error in file : message.dat

Cause:
Configuration

Resolution:
"Unable to find id : 530 : smtp server error in file : message.dat" is an error message from http protocol, please see http://www.hmailserver.com/documentation/latest/?page=reference_error_messages_smtp for detailed information.

530 SMTP authentication is required.
You have enabled SMTP authentication for the IP range that the user is connecting from, but the user has not configured his client to use SMTP authentication. There's two ways to solve this problem. Either configure your email client to use SMTP authentication. This setting is normally found in the account settings in your email client. Or, disable SMTP authentication for the IP range. The first solution is recommended since it reduces the risk that anyone will send spam through your server.
By default, hMailServer does not require SMTP authentication for connections coming from localhost / 127.0.0.1. For connections coming from other hosts, SMTP authentication is required for deliveries to external recipients. By default, hMailServer never requires SMTP authentication for deliveries to local accounts, since that would prevent other e-mail servers to deliver email to your installation. For information on how to enable SMTP authentication, check the HOWTO.
If you are using a Cisco router, you may need to disable SMTP Fixup protocol. If this is enabled, the router will sometimes intercept SMTP traffic and replace data in it before it reaches hMailServer which will cause problems.

Please check if you client settings are correct using the following documents from documentation center:
How_to_confirm_if_your_mail_server_is_working_yk.doc
The_use_of_a_secure_SMTP_server.ppt

Category: Cataloging (500) - ALEPH

Subject: ALEPH - 500

• Article last edited: 4/23/2014