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    Unable to find Local Patron information (c0404 recheck 22)

    • Article Type: General
    • Product: Aleph
    • Product Version: 21

    Problem Symptoms:
    1. The message:

    Remote service error (c0404 recheck 22)
    Unable to find Local Patron information

    occurs on any attempt to check out (load) an item.

    2. When "[O] Local Patron Information" is selected under "Patron Registration" in the tree on the left, the upper right frame ("Local Patron Information") is empty.

    The pc_cir_c0404 program produces this message via ./error_eng/pc_cir_c0404:

    0022 0000 L Unable to find Local Patron Information

    when CALL "io_z305_selected" gets a non-zero return code.

    io_z305_selected returns a code of "1" under two conditions:

    a. It finds there is no $alephe_tab/tab_sub_library.lng line for the z305 "sublibrary" (which can be: a sublibrary, an ADM library, or "ALEPH").

    b. it finds for a "Sublibrary Type" (column 2) sublibrary of "1" or "2" that column 9 is blank.

    a. Restore $alephe_tab/tab_sub_library.lng ; or

    b. Make sure that column 9 is not blank for any Sublibrary Type 1 or 2 sublibraries.

    Additional Information

    See also KB 16384-7186.

    Category: Circulation (500)

    Subject: Patrons

    • Article last edited: 10/8/2013