• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
* Unable to access the OPAC, either as "Guest" or with a specific log-in.

* The following response is given:

The requested file was not found on the server.
Please contact the library administration and
inform them about this problem

* The www_server log has the following line:

Info: Empty table /exlibris/aleph/a20_1/usm01/www_f_eng/find-b

Cause:
The base for the "Guest" user is usually determined by the z61_base value of the ALEPH z61 profile record.

The $usr_library ALEPH z61 has:

02 z61_base .....................USM01

For complete discussion of this issue, see KB 5890 ("OPAC user gets wrong base").

Resolution:
In the GUI Circulation client click on the "Patrons" tab at the top, then "Patron profile", and select the "ALEPH" Profile.

* Change the z61_base ("Base Name") in the ALEPH profile to the correct local xxx01 OPAC base -- as specified in $alephe_tab/tab_base.lng.
* If the z61_user_library ("User Library") in the ALEPH profile is not blank, change it to blank. {The need for the blank ALEPH z61_user_library is discussed in KB 8192-4407 ("Can't Update ALEPH Profile").}

Category: Web OPAC (500)

Subject: SFX (open URL) (500)

• Article last edited: 10/8/2013