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    Unable to log into the Aleph OPAC ("requested file was not found ...")

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    * Unable to access the OPAC, either as "Guest" or with a specific log-in.

    * The following response is given:

    The requested file was not found on the server.
    Please contact the library administration and
    inform them about this problem

    * The www_server log has the following line:

    Info: Empty table /exlibris/aleph/a20_1/usm01/www_f_eng/find-b

    The base for the "Guest" user is usually determined by the z61_base value of the ALEPH z61 profile record.

    The $usr_library ALEPH z61 has:

    02 z61_base .....................USM01

    For complete discussion of this issue, see KB 5890 ("OPAC user gets wrong base").

    In the GUI Circulation client click on the "Patrons" tab at the top, then "Patron profile", and select the "ALEPH" Profile.

    * Change the z61_base ("Base Name") in the ALEPH profile to the correct local xxx01 OPAC base -- as specified in $alephe_tab/tab_base.lng.
    * If the z61_user_library ("User Library") in the ALEPH profile is not blank, change it to blank. {The need for the blank ALEPH z61_user_library is discussed in KB 8192-4407 ("Can't Update ALEPH Profile").}

    Category: Web OPAC (500)

    Subject: SFX (open URL) (500)

    • Article last edited: 10/8/2013