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    4. Unable to open Report Studio within ARC: Error 'Multi File Request Error'

    Unable to open Report Studio within ARC: Error 'Multi File Request Error'

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    1. Description
    2. Resolution:
    3. Additional Information
    • Article Type: General
    • Product: Aleph
    • Product Version: 3, 4, 4.5

    Description


    When I select any existing query (created using Query Studio) and click on "Open in Report Studio" I get the error

    Multi File Request Error

    http://server.com:8081/pat/rsapp.htm

    The web request failed.

    404 - Not Found
    URL: cchl/res/promptLocale_en-GB.xml

    Response Text:
    <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
    <html><head>
    <title>404 Not Found</title>
    </head><body>
    <h1>Not Found</h1>
    <p>The requested URL /pat/cchl/res/promptLocale_en-GB.xml was not found on this server.</p>
    <hr>
    <address>Apache/2.2.22 (Unix) Server at server Port 8081</address>
    </body></html>


    and cannot proceed any further.
    This happens irrespective of username or browser used.

     

    Resolution:


    Check the browser settings
    http://publib.boulder.ibm.com/infocenter/c8bi/v8r4m0/index.jsp?topic=/com.ibm.swg.im.cognos.inst_cr_winux.8.4.1.doc/inst_cr_winux_id2478ConfigureWebBrowsers.html
    and adapt them if required.

     

    Additional Information

    See also article: 

    ARC Report Studio not working in IE10; Error: 404 - Not Found URL: cchl/res/promptLocale_en-GB.xml

     

    • Article last edited: 25-April-2016
    View article in the Exlibris Knowledge Center
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    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 3
      2. arc
      3. contype:kba
      4. Customized Reports Upgrade (ARC) - ARC
      5. Prod:Aleph
      6. Type:General
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