Upgrade Express: problems with "Transfer customer data to the target location"
- Article Type: General
- Product: Aleph
- Product Version: 20, 21, 22, 23
Description:
We ran the Upgrade Express 22-23 Source Step 3 ("Transfer customer data to the target location"). It failed each time. This is what we see in the logs:
** transfer_customer_data log 1:**
Step begin transfer_customer_data at 2010-02-24 17:09:03
sftp the archived data to the target server
sftp'ng ^[@aleph1.abc.edu
** transfer_customer_data log 2:**
Step begin transfer_customer_data at 2010-02-24 09:12:54
ftp the archived data to the target server
ftp'ng aleph1.abc.edu
A_ERROR: : transfer customer data par_file not uploaded
ftp: connect to address ::ffff:149.105.5.30: Connection refused
ftp: connect to address ::ffff:149.105.5.30: Connection refused
ftp: connect: Connection refused
Trying ::ffff:149.105.5.30...
Trying ::ffff:149.105.5.30...
Not connected.
Not connected.
Local directory now /br/aleph/upgrade_express_2201_2301/data
Not connected.
Not connected.
Not connected.
Not connected.
Not connected.
Local directory now /br/aleph/upgrade_express_2201_2301/conf
Not connected.
Not connected.
Not connected.
Step end : transfer customer data 2010-02-24 09:14:52
** transfer_customer_data log 3:**
Step begin transfer_customer_data at 2010-03-01 09:33:05
sftp the archived data to the target server
sftp'ng aleph@aleph1.abc.edu
A_ERROR: : transfer customer data nothing Uploaded
A_ERROR: : transfer customer data par_file not uploaded
Step end : transfer customer data 2010-03-01 10:27:47
Resolution:
If you continue to have problems with this, you could just
- manually ftp (or sftp) the ./upgrade_express_2201_2301/data/a20_1.tar.gz file to the /upgrade_express_2201_2301/data/ directory and then
- manually ftp (or sftp) the ./upgrade_express_2201_2301/conf/par_file to the /upgrade_express_2201_2301/conf/ directory.
- Article last edited: 24-Sep-2020