• Article Type: General
• Product: Aleph
• Product Version: 20

Problem Symptoms:
When a patron checks out a book at the self-check machine, the Aleph circulation log records the error message: "user and password do not match the library specified".

Cause:
System is calling an obsolete error message from alephe/error_eng

Resolution:
1. Move ./alephe/error_lng/ to ./alephe/error_eng.old/
2. Create a new, empty version of ./alephe/error_lng/
3. Move any edited or custom messages from ./alephe/error_lng.old/ back to ./alephe/error_lng/
4. Run util x/7 to clear the utf_files
5. Restart the pc_server using util w/3/3