Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Aleph

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Aleph
    3. Knowledge Articles
    4. Wrong items in report of Items in High Demand (cir-14)

    Wrong items in report of Items in High Demand (cir-14)

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    No headers
    • Article Type: General
    • Product: Aleph
    • Product Version: 18.01

    Problem Symptoms:
    * The run of Report of items in high demand (cir-14) doesn't produce the correct results.
    * The report shows for one item 3 requests, but in the Circulation module no hold requests are present for the item.

    Cause:
    ?° When the End Request Date is passed the request is omitted from reports and displays in GUI where are showed only the active requests
    * The expiration date is passed but the hold request has not been deleted

    Resolution:
    1. Run Report / Delete Expired Hold Requests (cir-17) service with "Delete Current Holds" parameter set to "Y" to delete the expired hold requests
    Note: the expired holds with status "S" (on shelf) will not be deleted.
    2. Run Report of Items in High Demand (cir-14) service

    Category: Circulation (500)

    Subject: Services


    • Article last edited: 2/20/2014
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Wrong item is returned (and has in-transit slip produced) in GUI Circ
      • Wrong library address in Patron Circulation Summary
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Language
      English
      Product
      Aleph
    2. Tags
      1. 18.01
      2. Circulation (500)
      3. contype:kba
      4. Prod:Aleph
      5. Services
      6. Type:General
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved