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    • Aleph
    Ex Libris Knowledge Center

    creating holds at point of order

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    • Article Type: General
    • Product: Aleph
    • Product Version: 16.02

    Description:
    How do get Aleph to place a hold on a borrower record when you create a new order? Are we missing something in the process?

    Resolution:
    Was the hold put on at the same time the item records were created? Please try the following:

    Add a new order, opting to create items automatically, specifying a user ID and choosing "Create Hold" as the Action.

    Save the order and then check the patron record for any hold requests - it should appear in the list. This hold should stay on the record throughout the Acquisitions process. The Hold won't be flagged up unless the item is scanned in as a "Return", so this should be added to the workflow.

    • Article last edited: 10/8/2013