• Article Type: General
• Product: Aleph
• Product Version: 16.02

Description:
How do get Aleph to place a hold on a borrower record when you create a new order? Are we missing something in the process?

Resolution:
Was the hold put on at the same time the item records were created? Please try the following:

Add a new order, opting to create items automatically, specifying a user ID and choosing "Create Hold" as the Action.

Save the order and then check the patron record for any hold requests - it should appear in the list. This hold should stay on the record throughout the Acquisitions process. The Hold won't be flagged up unless the item is scanned in as a "Return", so this should be added to the workflow.

• Article last edited: 10/8/2013