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    license_check [err]: No Match For IP Address

    • Article Type: General
    • Product: Aleph
    • Product Version: 20

    Problem Symptoms:
    ? The following error message appears when viewing a new license file with util /y/11: license_check [err]: No match for IP address XXX.XXX.XXX.XXX
    ? IP Address XXX.XXX.XXX.XXX is the correct IP address for the server

    Cause:
    A license_check error will occur

    1. when there is no IP-ADDRESS line in the $alephe_tab/license file for the ip-address ("XXX.XXX.XXX.XXX") shown in the error message; or
    2. .when spaces between the IP parameter and the IP value are removed (these spaces need to remain).

    Resolution:
    1. To prevent license_check errors, always copy new license keys from the email that accompanies the license update action
    2. If the license copied from the accompanying email results in a license_check [err] message, a new license must be generated

    Additional Information

    ? Spatial compression of license data most often results from copying license data directly from an update action in the Customer Center
    ? To check for spatial compression in a license file copy the license and paste it into Notepad
    ? If multiple spaces are not present between a parameter and value or if license values do not appear in a straight column, the license will result in a license_check error


    • Article last edited: 10/8/2013