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    www_server errors after installing Service Pack

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    • Article Type: General
    • Product: Aleph
    • Product Version: 16.02

    Description:
    After installing 16.02 Service Pack 982 on their test server, site is getting these errors in the www_server log:
    Oracle error: handle_connection
    Error while trying to retrieve text for error ORA-12545
    ...
    license_check [err]: No match for IP address 136.167.002.154
    Error: License check failed, Exiting

    Even though "136.167.002.154" *is* in the license file.

    Resolution:
    [Analysis, by Jerry:]
    ram11 oerr ora 12545 has this:
    12545, 00000, "Connect failed because target host or object does not exist"
    // *Cause: The address specified is not valid, or the program being
    // connected to does not exist.
    // *Action: Ensure the ADDRESS parameters have been entered correctly; the
    // most likely incorrect parameter is the node name. Ensure that the
    // executable for the server exists (perhaps "oracle" is missing.)
    // If the protocol is TCP/IP, edit the TNSNAMES.ORA file to change the
    // host name to a numeric IP address and try again.

    ps -ef | grep www_server

    showed processes from several days ago (before the Service Pack application). We killed all of these processes and the www_server started OK.

    Site discovered that aleph_startup in our "u" tree was calling aleph_start from the "a" tree::
    source /exlibris/aleph/a16_1/alephe/aleph_start

    This was corrected to:
    source /exlibris/aleph/u16_1/alephe/aleph_start

    • Article last edited: 10/8/2013