• Article Type: General
• Product: Aleph
• Product Version: 16.02

Description:
After installing 16.02 Service Pack 982 on their test server, site is getting these errors in the www_server log:
Oracle error: handle_connection
Error while trying to retrieve text for error ORA-12545
...
license_check [err]: No match for IP address 136.167.002.154
Error: License check failed, Exiting

Even though "136.167.002.154" *is* in the license file.

Resolution:
[Analysis, by Jerry:]
ram11 oerr ora 12545 has this:
12545, 00000, "Connect failed because target host or object does not exist"
// *Cause: The address specified is not valid, or the program being
// connected to does not exist.
// *Action: Ensure the ADDRESS parameters have been entered correctly; the
// most likely incorrect parameter is the node name. Ensure that the
// executable for the server exists (perhaps "oracle" is missing.)
// If the protocol is TCP/IP, edit the TNSNAMES.ORA file to change the
// host name to a numeric IP address and try again.

ps -ef | grep www_server

showed processes from several days ago (before the Service Pack application). We killed all of these processes and the www_server started OK.

Site discovered that aleph_startup in our "u" tree was calling aleph_start from the "a" tree::
source /exlibris/aleph/a16_1/alephe/aleph_start

This was corrected to:
source /exlibris/aleph/u16_1/alephe/aleph_start

• Article last edited: 10/8/2013