Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    How to Work with PO Lines in Claim

    To process claims using the Claim page, you must have one of the following roles:
    • Purchasing Operator
    • Purchasing Manager
    Claims are created for PO lines when an order does not arrive or does not become activated by the expected date. Claim notifications to vendors can be sent for electronic or physical PO lines, as explained below.
    The overview of the process is described below:
    claim process diagram.png
    Claims Process Diagram
    If a PO line is overdue, you can view it on the Claim page (Acquisitions > Purchase Order Lines > Claim). You can also open this page by selecting Order Lines with claims in the Tasks List in the persistent menu (see Tasks in the Task List).
    Claims Page
    PO Lines in Claim

    For more information, refer to the following:

    • Was this article helpful?