Skip to main content
ExLibris

Knowledge Assistant

BETA
Alma

 

Ex Libris Knowledge Center
  1. Search site
    Go back to previous article
    1. Sign in
      • Sign in
      • Forgot password
  1. Home
  2. Alma
  3. Knowledge Articles
  4. "Send" for Borrowing Request gives: "Could not send message: Failed to process message"

"Send" for Borrowing Request gives: "Could not send message: Failed to process message"

  1. Last updated
  2. Save as PDF
  3. Share
    1. Share
    2. Tweet
    3. Share
  1. Question
  2. Answer

 

  • Product: Alma
  • Product Version: February 2016
  • Relevant for Installation Type: Dedicated-Direct, Direct, Local, Total Care

 

 

Question

Borrowing Requests are stuck, trying to click "Send" gives: "Could not send message: Failed to process message"

Answer

At least in one case, adding the item's location to the Circulation Desk, on the LENDER side, was the solution.

 

The steps:

 

1. Go to: Fulfillment Configuration Menu

2. You are configuring: [Select the Library which owns the requested item]
3. Click: Circulation Desks
4. Edit the circulation desk
5. Go to the "Physical Locations" tab
6. Add the missing location from the button "Physical Location Name" to the list of physical locations served. 

 

 


  • Article last edited: 26-Feb-2016
View article in the Exlibris Knowledge Center
  1. Back to top
    • "Resend Printouts/Emails" job does not send any letter
    • "Skip location" button appearing although there is no other location
  • Was this article helpful?

Recommended articles

  1. Content Type
    Documentation
    Language
    English
    Product
    Alma
  2. Tags
    1. Borrowing Requests
    2. Resource Requests
  1. © Copyright 2025 Ex Libris Knowledge Center
  2. Powered by CXone Expert ®
  • Term of Use
  • Privacy Policy
  • Contact Us
2025 Ex Libris. All rights reserved