Question

Why does the "test access" look different in Alma than when you choose "View in New Window"? In some cases, a blank tab is produced, or an error message appears in the iFrame, and it is needed to "Display in a new window" in order to see connection results.

This happens only in Alma, not in Primo.

Answer

This is related to the "Direct Linking" configuration (in: Alma > Fulfillment Configuration Menu). Disabling this feature momentarily solves the problem in Alma. HOWEVER, the purpose of "Direct Linking" is to facilitate the Primo experience, thus it is not recommended to turn off this feature, unless needed for testing and it is preferred not to open a new window.

Additional Information

Discussing this with the development team and it seems that the blank "test access" tab is created when redirecting from Alma to "http". The browser is blocking you. Unfortunately there is nothing that can fixed from the Alma side. This is a browser issue that cannot be resolved by Alma development.

If you have an Open Athens resolver proxy integration profile configured, and direct linking is enabled, you will see the error "login.openathens.net refused to connect" in the Test Access iFrame. 

The external site (OpenAthens in this case) is blocking itself from being embedded in Alma. This is a security policy set by the external site, not by Alma.

• Article last edited: 22-JUN-2017