An API request can be retrieved by GET but returns an error “Request not found” upon PUT.
Question
An API request can be retrieved but returns an error “Request not found” upon PUT: GET request > Update comment in the XML body > PUT > “Request not found” error is returned.
Answer
Check the request retrieved by GET. If the request_status is History, the request is not active.
Example:
<request_status>History</request_status>
Only active requests could be updated via API or UI.