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    Analytics access denied to user with roles

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    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    Unable to open Analytics upon opening this error message is received: "access denied for user to path /users/xxxxxxxxxxxxxxxxxxxxxx_xxxx_d/_portal/dashboard layout."

    Cause:
    This is a known issue after the Oracle upgrade.

    Resolution:
    Open a case providing the user name and the path being denied access.

    However, a short term work around is truncating the URL and then logging in manually. After clicking the link within the Alma UI shorten the URL to be either
    https://analytics-na01.alma.exlibrisgroup.com/analytics
    or http://analytics.alma.exlibrisgroup.com/analytics/

    Category: Alma Analytics - Alma

    • Article last edited: 7/2/2014