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    Deleted item stuck in user account and prevents loaning items to patron, error: "General Error"

    • Product: Alma

     

     

    Description

    Deleted item stuck in user account, prevents from loaning items to user. Error: General Error

    Resolution

    To resolve the error restore the deleted item, edit patron's record to allow loan and delete the item again if needed.

    Permissions: you must have the following role: Repository Manager

    1. Alma>  Resources > Advanced Tools > Manage Deleted Repository

    2. Select Find > Physical items and Search criteria = MMS ID/PID.

    Once the item is restored, return it and delete again if needed.

     

     

     

     

    Additional Information

    Restoring Deleted Records

     

     


    • Article last edited: 04-Jun-2019
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