Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Error: "More than one request found for entered item, please enter request ID" during Scan In, how to proceed?

    Error: "More than one request found for entered item, please enter request ID" during Scan In, how to proceed?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Question
    2. Answer
    3. Additional Information
    • Product: Alma

     

     

    Question

    Upon Scan In, get: More than one request found for entered item, please enter request ID

     

    How to resolve this situation?

    Answer

    If requests are found to exists, this is actually the expected behavior.  The message pops up when having multiple requests for the same record.

     

    The solution is to ensure that "Automatically print slip" is selected (should be Yes).

     

    Described in the Alma Fulfillment Guide (link given below):

     

    Automatically print slip:

    The method for printing the slip:

    • No – Manual selection is required (default).

    • Yes – If multiple requests match the scanned item, one is activated automatically.

    This controls the printing of the resource request slip, not the transit slip. If the wanded in item has more than one request, then setting this attribute to Yes will cause Alma to automatically select the request that will be fulfilled by the item, as per the requests’ priority and the time it was submitted. If this attribute is set to No, then the system will respond with the message, More than one request found for entered item, please enter request ID.

    Additional Information

    If no requests exist, please see related article, "More than one request found for entered item, please enter request ID".

     

    Online Documentation explaining the situation is linked here.

     

     


    • Article last edited: 16-JAN-2016
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Error when creating an Invoice from Excel in Alma
      • On December 2022 the Analytics Events subject area will be deprecated and removed
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      1. Requests - Alma
      2. Requests Flow
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved