General error {DESCRIPTION=Failed to retrieve file sample" for Invoice ERP import
- Article Type: General
- Product: Alma
Problem Symptoms:
invoices and the FTP always fails if more than 50 invoices exist in the file.
Error message:
System job status{DESCRIPTION=system job has completed with failure
General error {DESCRIPTION=Failed to retrieve file sample
Keep cutting the number of invoices down, and with 50 invoices -- the import would succeed.
Cause:
Resolution:
The solution, determined by the library, and tested successfully:
Enable "FTP Passive Mode" under "S/FTP definitions"
Additional Information
Steps: 1. ADMINISTRATION > General Configuration > Configuration Menu 2. S/FTP Definitions 3. Actions > Edit the S/FTP 4. Click: "FTP Passive Mode"
Category: Acquisitions - Alma
Subject: Integrations-Alma