- Product: Alma
Why is the Lost Item Replacement Fee not refunded when an item is found and returned?
The setup steps:
3. Select the applicable TOU and modify the policy: Lost Item Replacement Fee Refund Ratio.
To add a new "Lost Item Replacement Fee Refund Radio":
1. Navigate to Configuration > Fulfillment > Advanced Policy Configuration.
2. Filter to: "Lost Item Replacement Fee Refund Ratio".
3. Add or edit the policy.
Online Help on the TOU elements is found here: "Adding Fulfillment Policies".
More about the calculation of fines and fees for a lost loan in the article: "Refund for a lost loan (lost item) - configuration".
- Article last edited: 5-AUG-2018