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    Error message: "No items available for the request due to policy"

    • Product: Alma

     

    Question

    When attempting to place a request on an item the following error message is displayed:

     

    "No items available for the request due to policy"

     

    Where can I find and change this policy?

    Answer

    You get the "No items available for the request due to policy" error message, because the current Terms of Use (TOU) of this item don't allow to place this request on it. 

    1. Go to the item's fulfillment unit: 
    Fulfillment > Fulfillment Configuration > Configuration Menu > Physical Fulfillment > Fulfillment Units > [Fulfillment Unit's name] 

    2. Go to the Fulfillment Unit Rules tab > Rule type = Request.

    Review the rules and change the policies that might block the request.

     
    If none the rules matches the item policy/location of the requested item, the request process will continue to the default rules. 

    3. Click "Default request rule" at the bottom of the table. 
    4. Click "TOU Details" 

    5. Review the rules and change the policies that might block the request OR add a new rule to the Fulfillment Unit Rules that will allow the item to be requested.

    Additional Information

    Editing a Fulfillment Unit


    • Article last edited: 01-Jun-2017