Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Not possible to cancel a hold request in "Manage Patron Services" when it has "place in queue=0"

    Not possible to cancel a hold request in "Manage Patron Services" when it has "place in queue=0"

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Description
    2. Resolution
    • Product: Alma
    • Product Version: Release September 2017

    Description

    When trying to cancel a hold request in "Manage Patron Services" it's not possible when the "Place in Queue=0". Nothing happens and there is no error message.

    Resolution

    When a request has queue=0 it means that a letter was sent to the patron already that the item is available for pickup. It would not be correct to cancel the request at that stage from "Manage Patron Services" as the patron might be on his way to the library already. Therefore it's intended system behavior that requests which have "Place in queue=0" are not allowed to be canceled here. In order to cancel such a request go to the "Hold Shelf".


    • Article last edited: 12-Sep-2019
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Error Message: Not a Valid Input for Country
      • Note on vendor communications not added to email sent to vendor
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved