Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Payment Receipt Letter isn't being attached to User Account

    Payment Receipt Letter isn't being attached to User Account

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Description
    2. Resolution
    • Product: Alma

     

    Description

    When a patron pays a fine, the Fine Fee Payment Receipt Letter is being sent and the receipt is being printed.

    The problem is that when going to the user's Attachments tab, we can't find the receipt as expected.

    How can we make the cash receipt appear as an Attachment? 

    Resolution

    If a copy of the receipt is being sent to third email (beside of the patron and the printer), an invalid email address might cause the attachment process to fail.

     

    In order to verify this:

    1. Go to  Fulfillment > Fulfillment Configuration > Configuration Menu

    2. Make sure you're configuring the correct library

    3. Go to Library > Circulation Desks

    4. Make sure that the "Receipt copy Email" field holds a valid email address. If the address is not valid, correct the address or remove it and leave the field blank.

    5. Save

    The receipt will now be attached to the user's Attachments tab as expected.

     


    • Article last edited: 11-May-2017
    View article in the Exlibris Knowledge Center
    1. Back to top
      • Patron Role has expiry date in the past. Why and how to fix this?
      • PCI Activated Titles not appearing in Primo
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      1. pay patron fines and fees
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved