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    Portfolio Loader fails with: "Internal error occurred"

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    • Product: Alma

     

    Question

    When editing an Electronic Collection's full-text Service, and executing the Load Portfolios action (e.g. for an incremental update), the action fails with: "Internal error occurred". How to resolve?

    Answer

    Alma may have encountered an undiagnosed formatting issue in the Excel file.

    To correct this, copy the content from the current Excel file and paste it in a new file with: Paste Special > Values.

    Additional Information

     

    Click here for Online Help regarding: Adding, Updating, or Removing Portfolio Information in Bulk Using an Excel File.

    Click here for Online Help regarding: The Bulk Portfolio Information File.

     

     

    • Article last edited: 22-MAY-2018