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    Recommended workflow for a lost item

    • Product: Alma

     

    Question

    In Alma the loan can be declared “Lost”, meaning, when the item is on loan.  What is the process exactly?

    Answer

    The workflow is this:

    1. Declare the loan as “Lost” from the user record (the item is still on loan), or through the configuration of “Overdue and Lost Loan Profiles”

    2. This triggers fines and fees –


    a. Lost Item Fine (set this sum in Configuration > Fulfillment > Advanced Policy Configuration > Lost Item Fine)
    b. Lost Item Replacement Fee (Advanced Policy Configuration > Lost Item Replacement Fee)

    3. If the item is “found” (e.g. when it is returned), this happens:


    a. Lost Item Replacement Fee stays as is – not reimbursed
    b. LLost Item Replacement Fee Refund Ratio - can be set to be waived automatically, by percentage (from 0% to 100%; in Advanced Policy Configuration > Lost Item Replacement Fee Refund Ratio)


    c. Overdue fee – this is triggered upon return of item, or when item declared lost. More below, regarding "overdue_at_lost_loan"

    Additional Information

    More on fine and fees configuration in Online Help on "Fulfillment Policy Type".

    Overdue fines depend on: overdue_at_lost_loan, see Online Help for "Configuring Other Settings (Fulfillment)". 

     

     


    • Article last edited: 13-DEC-2017