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    Record appears in the DB, but not available via the repository search or vice versa – requires Re-Indexing by Support

    • Product: Alma
    • Product Version: All
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare



    The information displayed in the repository search represents elements which are deleted.

    Either that the record can't be deleted manually from Alma, or the same record has a second "ghost" representation.

    Replication Steps

    Search the specific inventory via analytics and check if:

    • The record appears in Alma but the value in the "Lifecycle" field reads "Deleted". 
    • The Record's lifecycle in Analytics reads as "active" but the record does not appear in Alma.


    Contact Alma Support, providing them with the scenario to reproduce, and ask them to run a DB/Solr Indexing Job. This should fix any indexing errors that are causing the misrepresentation. 
    Please note that the indexing process may take some time.



    • Article last edited: 24-Jul-2019
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