Skip to main content
ExLibris

Knowledge Assistant

BETA
 
Back
Alma

 

Ex Libris Knowledge Center
  1. Search site
    Go back to previous article
    1. Sign in
      • Sign in
      • Forgot password
  1. Home
  2. Alma
  3. Knowledge Articles
  4. Some error occured while retrieving services - when clicking "Test Access" for a Portfolio

Some error occured while retrieving services - when clicking "Test Access" for a Portfolio

  1. Last updated
  2. Save as PDF
  3. Share
    1. Share
    2. Tweet
    3. Share
  1. Question
  2. Answer

Question

"Some error occured while retrieving services" is triggered when checking a Portfolio > Edit > Linking Information tab > Test Access

Answer

Check that the Static URL field begins with: "http://".  If it starts only with: www.<...>, this is a cause of error in Alma.

The soluiton is to find the Portfolio > Edit > Linking Information tab > Static URL field > Add http:// before the www


  • Article last edited: 22-JULY-2016
View article in the Exlibris Knowledge Center
  1. Back to top
    • Some "Job Categories" don't display for a contact (e.g. Vendor) -- Why?
    • Some PCI articles are showing "no full text" even though the coverage for the journal should include them
  • Was this article helpful?

Recommended articles

  1. Article type
    How-To
    Content Type
    Documentation
    Language
    English
    Product
    Alma
  2. Tags
    1. contype:kba
    2. Prod:Alma
    3. Resource Management - Alma
  1. © Copyright 2025 Ex Libris Knowledge Center
  2. Powered by CXone Expert ®
  • Term of Use
  • Privacy Policy
  • Contact Us
2025 Ex Libris. All rights reserved