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    Some users can't be find in Analytics by their primary identifiers

    • Article Type: Q&A
    • Product: Alma


    Student XXXXX exists in Alma but could not be find by primary identifier in Analytics. When using the filter ''is equal to/is in' on this field we get an empty report.


    The primary identifier of this user has 2 additional spaces after the last digit in the database, that are automatically deleted when filtering in Analytics.
    Therefor the use of the 'is equal to/is in' filter can't retrieve it. In this case the use of the 'contains all' filter will solve the problem and retrieves the user.

    Category: Analytics

    • Article last edited: 8/6/2014