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    4. Some users can't be find in Analytics by their primary identifiers

    Some users can't be find in Analytics by their primary identifiers

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    1. Question
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    • Article Type: Q&A
    • Product: Alma

    Question

    Student XXXXX exists in Alma but could not be find by primary identifier in Analytics. When using the filter ''is equal to/is in' on this field we get an empty report.

    Answer

    The primary identifier of this user has 2 additional spaces after the last digit in the database, that are automatically deleted when filtering in Analytics.
    Therefor the use of the 'is equal to/is in' filter can't retrieve it. In this case the use of the 'contains all' filter will solve the problem and retrieves the user.

    Category: Analytics


    • Article last edited: 8/6/2014
    View article in the Exlibris Knowledge Center
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    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      1. Analytics
      2. contype:kba
      3. Resource Management - Alma
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