WB Change Backward / Forward - Analytics

Question

Can you explain what the 'WB Change Backward' and 'WB Change Forward' fields in the Loan table of Fulfillment Subject Area measure?

The descriptions in the documentation describe it as a a change to the workbench due date by a circulation desk operator, but we are unclear what this means.

Answer

The "workbench" is the screen that you access via the "Manage patron services" link, after entering a patron number. It is the screen where you can perform loans and returns and view patrons' requests.
In this screen there is a function "Change due date", and its usage is measured by the Analytics fields.

Category: Alma Analytics - Alma

• Article last edited: 2/28/2014