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    Warning - Patron has exceeded number of allowed active resources sharing requests" when creating a manual borrowing request

    • Article Type: Q&A
    • Product: Alma

    Question

    When creating a Borrowing request we get the warning message:

    "Warning - Patron has exceeded number of allowed active resources sharing requests."

    But we don’t have a limit for our users for Borrowing resources sharing requests.

    Answer

    The relevant policy for the resource sharing limit is the 'Resource Sharing Requests Limit' policy. When I go to the Fulfillment configuration and choose 'You are configuring: institution level', there is only one 'Resource Sharing Requests Limit' policy defined with value 'None' i.e. there is no limit. But when I choose 'You are configuring: resource sharing library level', there is a policy with name "No Resource Sharing Requests Limit" but it actually is configured with value 0 i.e. a limit of 0 allowed active resource sharing requests. Please remove this policy and the warning should no longer appear.

    Category: Fulfillment - Alma

    Subject: Configuration - Alma


    • Article last edited: 3/28/2014
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