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    When delivery fails because of user blocks, item is put on non-existing hold shelf

    • Product: Alma


    When a home delivery of a requested item fails, for example because of user blocks, the item is put on the hold shelf instead - even if the circulation desk does not have a hold shelf according to configuration.


    This is expected.

    Every circulation desk supporting personal delivery MUST have a hold shelf. This is also documented here:

    "The Supports personal delivery option must be configured at a circulation desk that can loan the item (can perform checkout for the location). This circulation desk must also have a hold shelf, to hold the item if the checkout fails."


    • Article last edited: 23-Jun-2021