Question

We have 10 copies of the title X. There are 3 patron requests for this title.

2 are on our holds shelf and of the 8 on loan 1 has been recalled.

The recalled item (10388519) was loaned 11/10/2016 and was recalled on 15/11/2016 17:27:34 GMT

However there is another copy of the title on loan (10388523) since 03/10/2016 (one week longer than the recalled item) so is the item I would expect to have the active recall on.

Looking into the history of the loan (10388523) from 03/10/2016 it was also recalled on 15/11/2016 12:03:21 GMT but subsequently cancelled on the 18/11/2016 12:47:34 GMT.

So from 15/11/2016 17:27:34 both items had been recalled but when one request on this title was cancelled on 18/11/2016 12:47:34 GMT Alma cancelled the recall on the item 10388523 loaned on 03/10/2016 (the oldest loan) rather than item 10388519 that was loaned 11/10/2016 which is still recalled.

Expected: In a scenario where further copies were recalled since the original recall, when cancelling the request that triggered the first recall, Alma will cancel the recall that was done last, in order to stick to the idea that always the item that has been on loan the longest (that is, the item with the earliest loan date) will be used first to fulfill a request.

Answer

When a request that has triggered a recall is cancelled, the exact original recall that was triggered by this request will be cancelled.

• Article last edited: 15-02-2017