Question

I created a new Lost and Overdue Loan Profile; why is it not applying to current lost or overdue items?

Answer

Running the "status update" step will prevent notifications from being sent to users with overdue and lost items, it ensures that the profile will only touch item moving forward and not work retroactively on loans that currently meet the profile's criteria.

It should be used when in implementation or when there is a policy change and you do not want to affect current loans.

• Article last edited: 25-Apr-2018