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Ex Libris Knowledge Center

Access denied for user in Analytics

  • Article Type: Known Issue
  • Product: Alma
  • Relevant for Installation Type: Total Care; Dedicated-Direct; Direct; Local

Symptoms

A user clicks the Design Analytics link from the Alma menu and gets an error message that says:

access denied for user to path
/users/xxxxxxxxxxxxxxxxxxx_xxxx_d/_portal/dashboard layout.
Error Details

The user appears to be blocked from accessing Analytics.

Defect Status

This is a known issue we are working with Oracle to resolve.

Workaround

The URL of the window that will open will be similar to this:
https://analytics-na01.alma.exlibrisgroup.com/analytics/saw.dll?Dashboard

1. To log in remove everything after the /analytics. In this example, remove "/saw.dll?Dashboard" from the end of the URL so that it now reads:
https://analytics-na01.alma.exlibrisgroup.com/analytics

2. Go to https://analytics-na01.alma.exlibrisgroup.com/analytics in your browser

3. Then enter your Alma username and password and you should be able to log in successfully.

However, please still submit a case including the error message with the long string of digits as well as the user's primary id so that we can manually correct this error for the affected users.

 

Category: Analytics


  • Article last edited: 01-June-2016
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