Idea Exchange: You can now choose whether a resource sharing request remains in an active status even if it has been rejected by the resource sharing partner. To set this behavior, change the
rs_keep_rejected_request_active customer parameter. The valid values for the parameter are
None,
Borrowing,
Lending, and
Both. When the parameter is set to
None, which is the default, the request is completed and is not visible in the active requests queue. For a rejected borrowing request, Alma also sends a cancellation message to the patron. When the parameter is set to
Borrowing,
Lending, or
Both, the request remains in the active requests queue of the appropriate task list so the staff librarian will have the option to work on the request. For a rejected borrowing request, Alma does not send a cancellation message to the patron. Note that this functionality applies only to rejections that occur after the parameter is changed. To maintain existing functionality, set the parameter to
Lending. For more information, see
Rejecting a Borrowing Request or
Rejecting a Lending Request.