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    4. 如何准确有效地使用Ex Libris客户支持门户

    如何准确有效地使用Ex Libris客户支持门户

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    • Product: Cross-Product

     

    This webinar was presented on June 22, 2017

     

    如何准确有效地使用Ex Libris客户支持门户   (Duration: 43 min)


    Webinar topics:

    1.    提交和使用工单的流程
    2.    如何提高工单的质量
    3.    工单的生命周期
    4.    系统状态

    Webinar presenter:

    Ann Pan
    Support Analyst
    Ex Libris


     

     

    View article in the Exlibris Knowledge Center
    1. Back to top
      • 什么是工单状态?它的含义和解释是什么?
      • 如果系统宕机了,我们需要通过什么样的流程去联系艾利贝斯相关团队
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