Knowledge Articles
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Highest rated
(rating)- Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall
- Installing Third-Party Product Updates
- How To Implement Log Rotation for PDS
- Subscribing to Knowledge Center resources to get answers before questions arise
- Case Priority and How to Select the Correct One
- 艾利贝斯的工单上报策略是什么
- How do I check when the Google Scholar index was last refreshed?
- Root Cause Analysis (RCA)
- Ex Libris Higher Education Platform - deprecation of TLS 1.0 and TLS 1.1
- Chat for Higher Education Platform Products Troubleshooting Guide
- How do I register for a Support Center account?
- Multiple thresholds display
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
- Frankfurt Data Center Migration (DC06) FAQ
- Simplifying Custom Domain Certificate Renewals - Introducing Automated Management with ACME
Recently updated
(date updated)- Clarivate Support Center - Scheduled Maintenance Window March 2026
- Ex Libris Certified Third-Party Software and Security Patch Release Notes
- Online Chat Support for Primo VE, Leganto, Alma and other products FAQ
- Working with custom domain names on hosted ExLibris environments
- Enhanced Chat Support for Higher Education Platform Customers
- Simplifying Custom Domain Certificate Renewals - Introducing Automated Management with ACME
- Welcome to the Ex Libris Cloud
- Chat for Higher Education Platform Products Troubleshooting Guide
- Chat Support Availability
- Usage Tips for the Knowledge Assistant AI Chat
- What is Case Status, and What Does It Mean?
- Ex Libris Offices' IP Addresses
- Support Escalation Policy
- Ex Libris Higher Education Platform API - deprecation of TLS 1.0 and TLS 1.1
- 艾利贝斯的工单上报策略是什么
Recently added
(date created)- Clarivate Support Center - Scheduled Maintenance Window March 2026
- Enhanced Chat Support for Higher Education Platform Customers
- Usage Tips for the Knowledge Assistant AI Chat
- TLS Protocol Update: Disabling 1.0/1.1, Enabling 1.3 for Ex Libris Hosted Applications
- Simplifying Custom Domain Certificate Renewals - Introducing Automated Management with ACME
- Frankfurt Data Center Migration (DC06) FAQ
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
- Brill Major Reference Works Platform Change - 2024
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
- Data Center Migration Recommendations
- BIBSAM collections not maintained on KB+ platform
- Multiple thresholds display
- Links Resolving to "Internal Server Error" on Wiley Online Library Platform
- Bloomsbury Collections platform: URLs not working after platform migration
- AIP Publishing - Platform Change - April 2023