Knowledge Articles
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Highest rated
(rating)- Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall
- System Status for Hosted Environments (Multi-Tenant and Single-Tenant)
- Installing Third-Party Product Updates
- How To Implement Log Rotation for PDS
- Subscribing to Knowledge Center resources to get answers before questions arise
- Case Priority and How to Select the Correct One
- 艾利贝斯的工单上报策略是什么
- What information should be provided when opening a Case?
- How do I check when the Google Scholar index was last refreshed?
- Ex Libris Partnerships and Green Initiatives
- How to choose which user ID attribute to use in login profiles
- Mail device configuration on Ex Libris servers and/or applications
- Ex Libris best practice for TLS configuration in Apache
- Ex Libris Higher Education Platform - deprecation of TLS 1.0 and TLS 1.1
- Chat for Higher Education Platform Products Troubleshooting Guide
Recently updated
(date updated)- How do I give a colleague access to institutional cases in the Support Center?
- Welcome to the Ex Libris Cloud
- 艾利贝斯的工单上报策略是什么
- Support Escalation Policy
- Online Chat Support for Primo VE, Leganto and Alma FAQ
- Chat Support Availability
- Working with custom domain names on hosted ExLibris environments
- How do I register for a Support Center account?
- Working with Support Center Case List Views
- Cannot Start a Chat in Higher Education Platform
- Ex Libris Certified Third-Party Software and Security Patch Release Notes
- What procedure should be followed to alert Ex Libris of a system down?
- Ex Libris Higher Education Platform API - deprecation of TLS 1.0 and TLS 1.1
- What is Case Status, and What Does It Mean?
- How to contact Ex Libris for assistance or to discuss technical matters?
Recently added
(date created)- How do I register for a Support Center account?
- Working with Support Center Case List Views
- Browser hardening roadmap for the Higher Ed Platform
- Ex Libris Higher Education Platform API - deprecation of TLS 1.0 and TLS 1.1
- Cannot Start a Chat in Higher Education Platform
- Welcome to the Ex Libris Cloud v2.3
- Root Cause Analysis (RCA)_v1.1
- Set a General Message for Students and Instructors in Leganto
- Data Center Migration (Moses Lake Data Center, DC 01) FAQ
- Data Center Migration (Moses Lake Data Center, DC 01) Recommendations
- Chat for Higher Education Platform Products Troubleshooting Guide
- Migrate From PDS to Primo Authentication Module
- How to prevent emails from Ex Libris products being marked as suspicious
- Online Chat Support for Primo VE, Leganto and Alma FAQ
- Chat Support Availability