Usage Tips for the Knowledge Assistant AI Chat
The Knowledge Assistant is designed to help users access information, procedures, and guidance from our knowledge base. Unlike general-purpose generative AI chatbots, the Knowledge Assistant is optimized for answering questions based on curated knowledge sources within our Knowledge Center.
Tips for Getting the Best Results
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Be Specific: Phrase your question directly, including the product name and product or workflow-specific keywords and terminology. Using familiar language helps deliver more accurate responses.
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Keep it Focused: Focus on one question at a time. For multi-past queries, break them into separate prompts. This helps to ensure each topic gets a complete and relevant answer.
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Stay within Scope: The assistant is designed for factual, structured support – not brainstorming or generating documents.
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Refine when Needed: If the response isn’t quite right, rephrase your question with more detail or context. Adding product names, specific actions, or intended outcomes can improve accuracy.
Types of Prompts Supported
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Direct Q&A: "Which Learning Management Systems does Leganto support?"
Use straightforward, fact-based questions for the most reliable answers, and always add the product name in the question. -
Step-by-Step Procedures: "How do I create a PO line in Alma??"
Ask a concise, direct and clear question, including the product name. -
Definitions/Acronyms: "What does NDE mean in Primo?"
Request explanations of terms or abbreviations