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    Can a closed SalesForce case be re-opened?

    1. Last updated
      15:15, 9 Dec 2015
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    • Article Type: Q&A
    • Product: Cross-Product

    Question

    Can a closed SalesForce case be re-opened?

    Answer

    A SalesForce case with a status 'Closed' cannot be re-opened. However a case that is in 'Closing' status can still be updated and the status can be changed.

    Category: SalesForce

    • Article last edited: 9/18/2014