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    Problems accessing Ingest and Deposit modules

    • Article Type: General
    • Product: DigiTool
    • Product Version: 3

    Description:
    We're unable to connect to the Ingest and Deposit modules [our license includes the Deposit module].
    When I connect to the URL it presents the login page however when I login I get "An Error Occurred - Please contact system staff".
    We can connect to the other modules: RD, Management, and Collection Management.
    We ran several clean-up jobs, restarted Oracle/listener, restarted dtl and still cannot login to the Deposit and Ingest modules.

    Resolution:
    Make sure that the Oracle Listener hostname matches the application hostname in /etc/hosts; if they don't match; update the incorrect value.

    Also check /exlibris/dtl/j3_1/digitool/home/profile/global.properties and /exlibris/dtl/u3_1/dtle/dtl_start to be sure that they also point to the correct hostname.

    Restart Oracle and DTL.

    Additional Information

    etc, hosts, global_properties, hostname, Oracle, listener


    • Article last edited: 10/8/2013