Problems accessing Ingest and Deposit modules

• Article Type: General
• Product: DigiTool
• Product Version: 3

Description:
We're unable to connect to the Ingest and Deposit modules [our license includes the Deposit module].
When I connect to the URL it presents the login page however when I login I get "An Error Occurred - Please contact system staff".
We can connect to the other modules: RD, Management, and Collection Management.
We ran several clean-up jobs, restarted Oracle/listener, restarted dtl and still cannot login to the Deposit and Ingest modules.

Resolution:
Make sure that the Oracle Listener hostname matches the application hostname in /etc/hosts; if they don't match; update the incorrect value.

Also check /exlibris/dtl/j3_1/digitool/home/profile/global.properties and /exlibris/dtl/u3_1/dtle/dtl_start to be sure that they also point to the correct hostname.

Restart Oracle and DTL.