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    Why is Instructor only able to see the Student View in Leganto?

    • Product: Leganto

    Question

    Why is our Instructor only able to see the Student View in Leganto?

    OR 

    Instructor is not seeing expected functionality like adding a Section to the Reading List

    Answer

    Check if User's Instructor Role has an Expiry Date on the Role and update if necessary

    Steps for one Instructor:

    1.  Go to User Details > Roles > Instructor
    2. Click the more actions (three dots) button for the Instructor Role and Edit
    3. Update Expiry Date and click Save Role

    Steps for many:

    1. Create set in Analytics of users with Expiry Date on Instructor Role
    2. Use Update/Notify Users job to remove Instructor Role
    3. Use Update/Notify Users job again to re-add Instructor role with no Expiry Date

     

    Additional Information:

    Running Manual Jobs on Defined Sets


    • Article last edited: 08-Jun-2021
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