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    Alma Records Not Found in Primo

    • Article Type: General
    • Product: Primo
    • Product Version: 4

    Problem Symptoms:
    Alma records are not retrieved in Primo search.
    PNX records can be found in the Primo Back Office PNX Viewer.

    Cause:
    Records were not indexed.

    Resolution:
    1. Backup index file
    2. Run clean_indexes.sh script.
    3. Re-index the database.

    Additional Information

    Refer to System Administration Guide > Performing System Cleanup > Re-Indexing the Database for instructions.


    • Article last edited: 12/6/2013
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