Description

In cases where there are duplicate BIBs in Alma, the Dedup process causes all physical item requests to choose a randomly selected MMS_ID for the request.
This is problematic because this MMS_ID / BIB could be either an unavailable copy and/or a copy a different location that the patron’s library.
Go to Discovery > Display Configuration: Configure Views > [Select View] > Brief Results Tab:
Scroll to the bottom of the page to see “Enable Dedup” which causes this odd requesting behavior:

Resolution

Go to Discovery > Display Configuration: Configure Views > [Select View] > Brief Results Tab and disable Dedup:

Once you’re disabled Dedup, search for a title in Primo VE to see one FRBR group displayed (e.g. "Becoming"):

Expand the entry and the 2 groups appear; click on the first entry (“Available at University Library”):

Expand availability for the University Library copy and place a request for the University Library item; select Pickup at University Library (or desired pickup location).
The correct request now appears on the University Library pick from shelf list:

Additional Information

Understanding the Dedup and FRBR Processes (Primo VE)

• Article last edited: 26-Aug-2020