Alma Requesting is randomly choosing unavailable items instead of available items

Description

In cases where there are duplicate BIBs in Alma, the Dedup process causes all physical item requests to choose a randomly selected MMS_ID for the request.
This is problematic because this MMS_ID / BIB could be either an unavailable copy and/or a copy a different location that the patron’s library.
Go to Discovery > Display Configuration: Configure Views > [Select View] > Brief Results Tab:
Scroll to the bottom of the page to see “Enable Dedup” which causes this odd requesting behavior:

Resolution

Go to Discovery > Display Configuration: Configure Views > [Select View] > Brief Results Tab and disable Dedup:

Once you’re disabled Dedup, search for a title in Primo VE to see one FRBR group displayed (e.g. "Becoming"):

Expand the entry and the 2 groups appear; click on the first entry (“Available at University Library”):

Expand availability for the University Library copy and place a request for the University Library item; select Pickup at University Library (or desired pickup location).
The correct request now appears on the University Library pick from shelf list:

Additional Information

Understanding the Dedup and FRBR Processes (Primo VE)

• Article last edited: 26-Aug-2020