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    Back Office returns 404 after restart

    • Article Type: General
    • Product: Primo
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Problem Symptoms:
    * Running be_start completes successfully by reporting "Done"
    * Back Office returns a 404 error for all http requests
    * BE log has error "Cannot resolve reference to bean 'wildebeastService' while setting bean property 'wildebeastService';"
    * be_conf directory contains a search.properties file sized 0 bytes or search.properties is missing

    Cause:
    The search.properties file can be deleted when the Primo Back Office is stopped incorrectly

    Resolution:
    Run the following commands on the Back Office server:
    1) be_stop
    2) be_bin
    3) ./set_globals.sh
    4) be_start

    Additional Information

    Running this resolution cannot hurt the Primo system. It can be run multiple times without issue.

    Category: BO monitoring

    Subject: Dashboard


    • Article last edited: 10/8/2014
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