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    4. Back Office returns 404 after restart

    Back Office returns 404 after restart

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    1. Additional Information
    • Article Type: General
    • Product: Primo
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Problem Symptoms:
    * Running be_start completes successfully by reporting "Done"
    * Back Office returns a 404 error for all http requests
    * BE log has error "Cannot resolve reference to bean 'wildebeastService' while setting bean property 'wildebeastService';"
    * be_conf directory contains a search.properties file sized 0 bytes or search.properties is missing

    Cause:
    The search.properties file can be deleted when the Primo Back Office is stopped incorrectly

    Resolution:
    Run the following commands on the Back Office server:
    1) be_stop
    2) be_bin
    3) ./set_globals.sh
    4) be_start

    Additional Information

    Running this resolution cannot hurt the Primo system. It can be run multiple times without issue.

    Category: BO monitoring

    Subject: Dashboard


    • Article last edited: 10/8/2014
    View article in the Exlibris Knowledge Center
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    1. Article type
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      Community Content Type
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      Content Type
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      Language
      English
      Product
      Primo
    2. Tags
      1. BO monitoring
      2. contype:kba
      3. Dashboard
      4. Dedicated-Direct
      5. Direct
      6. Local
      7. Prod:Primo
      8. Total Care
      9. Type:General
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